Shipping Policy

Thank you for visiting and shopping at RIL Home Centre. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation will be sent to your e-mail address after your order is placed. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 3 business days. We will contact you via phone or email if there are any delays.

Shipment Locations

RIL Home Centre ships domestically only. If you have questions about deliveries, please contact us at sales@rilhomecentre.com.au.

Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. We make every effort to fulfil your order.

Please note:

Orders are not shipped or delivered on weekends or public holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Products may be delivered in separate shipments due to stock availability.

We will not be responsible for wrong shipping address if you provide incorrect information.

Tracking Options

RIL Home Centre aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. All orders delivered within Australia automatically have tracking.

Damages

If there is any damage to the packaging on delivery, contact us immediately at sales@rilhomecentre.com.au.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. We kindly request that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at sales@rilhomecentre.com.au to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at sales@rilhomecentre.com.au.